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Sales Information
Welcome to the
Jump Shack Sales Information Page.
For direct access to detailed information please
choose from the list below or simply scroll down the page.
Domestic
Orders
For domestic orders by
On-Line Catalog, E-Mail, Phone, fax, or by mail please include, or
have ready, the following:
- 1. Full Name.
- 2. Exact billing address of credit card, and
shipping address (If different).
- 3. Phone number, Fax number, and E-mail
address (Whichever apply).
- 4. The equipment you wish to order. You
must specify Part Numbers, Descriptions, Quantities, Sizes and Colors.
- 5. Shipping preference. We ship
UPS and
U.S. Postal Service. We will ship UPS to all addresses, except P.O. boxes, if a preference
is not specified.
- 6. Credit card information. We accept VISA,
MasterCard and American Express.
This site is NOT a secure site. Your credit card information is not safe through an insecure site. Therefore, if you do not wish to submit your credit card information
over the internet, you can call (386-734-5867) or fax it in to us at 386-734-8464. (If you are mailing in an order you will need
to enclose a money order or check, including shipping and handling charges, for the
equipment).
We require a $25.00 minimum
on E-mail , Phone, and Fax Orders.
International
Orders
For International orders by
On-Line Catalog, E-Mail, phone, fax, or by mail please include the
following:
- 1. Full Name.
- 2. Exact billing address of credit card, and
shipping address (If different).
- 3. Phone number, Fax number, and E-mail
address (Whichever apply).
- 4. The equipment you wish to order. You
must specify Part Numbers, Descriptions, Quantities, Sizes and Colors.
- 5. Shipping preference. We ship UPS,
Airmail, or Airfreight. We normally ship the equipment to our customers the least
expensive way possible. (We can supply you with an estimated cost of shipping and
insurance if you request it).
- 6. Credit card information. We accept VISA,
MasterCard and American Express.
This site is not a secure site. Your credit card information is not safe through a non-secure site. Therefore, If you do not wish to submit your credit card information
over the internet, you can call (386-734-5867) or fax it in to us at 386-734-8464. (If you are mailing in an order you will need
to enclose a money order or certified check drawn on U.S. funds, including shipping and
handling charges, for the equipment).
We require a $25.00 minimum
on E-mail , Phone, and Fax Orders.
Bank Transfer Information
PAYMENT MUST BE MADE IN U.S.
DOLLARS. ALL BANK TRANSFER CHARGES MUST BE PAID BY THE APPLICANT AND CHECKS DRAWN ON ANY
BANK OTHER THAN U.S. CANNOT BE ACCEPTED. Note: We can not trace Bank Transfers if we don't receive them. They must be traced fro the senders end.
Shipping
Charges
Shipping charges depend upon the
weight and volume of the box being shipped.
For Domestic Orders, UPS is our preferred method of shipping.
For International Orders, UPS, Airmail, and Airfreight are used for shipping.
We can only give approximate shipping
charges via E-mail, phone, or fax.
We do not know the exact amount until we box the equipment and weigh it at the time of
shipping.
Customer
Service
Our Customer Service number is
386-734-5867.
For information on delivery or orders already placed, call our customer
service department at 386-734-5867.
You can also reach us by E-Mail at sales@Jumpshackcom.
All E-mails will be answered by E-Mail
Questions about rigging
and technical specifications can be answered by our loft at
386-734-5869 or E-Mail at Rigging@Jumpshack.com
.
Written inquiries are also
invited, and will be answered as fully and promptly as possible. In fairness to all our
customers, please keep the questions brief. Please enclose a self-addressed stamped
envelope when writing.
When you receive your shipment,
please note the total amount shown on the invoice is the amount charged to your credit
card. You are only charged for the items shipped, plus postage and handling. Your credit
card will not be charged for backordered items until the backorder is shipped.
Order
Forms
You can print out a Jump Shack
order form after downloading it from our Download area. You will
need Adobe Acrobat Reader in order to view the PDF format that it is in.
If you are interested in any
other equipment order forms please contact us. We have order forms for all canopies,
harness containers, and jumpsuits. We will either e-mail, fax, or mail an equipment order
form to you.
Return
Policy
Contact Jump Shack
prior to
returning any item.
Our guarantee covers any defect
in material or workmanship occurring under normal use within a reasonable amount of time.
If we must return equipment to the manufacturer for repair, and there is a charge,
customers will be billed at cost for the charge. Send a detailed note describing the
problem on any item sent to us for repair, your daytime phone number, E-mail address, and
date the item was purchased (If possible include a copy of the invoice).
Unused equipment returns are
accepted up to 30 days after delivery. However, no equipment may be returned to Jump Shack
without first contacting us. If Jump Shack allows the return of any goods, it
should be understood there will be a minimum restocking charge of 20%. Any line, fabric,
or webbing that has been cut into length is subject to a restocking fee of 30%.
If the lengths are short and unusable there will be no return allowed.
A note with full explanation
must accompany any returned item.
Computer programs cannot be returned.
Video tapes cannot be returned if seal is broken.
Smoke signals cannot be returned.
Please include funds for postage on exchanged items.
Custom made equipment cannot be
returned.
After 60 days, we strongly
suggest that any defective merchandise be returned directly to the manufacturer stating
the date of purchase and source of supply. By doing so, time and expense will be saved.
Items ordered together are not
necessarily shipped or delivered on the same day. Wait a few days before contacting us if
you are "missing a package."
Check packing material. When a
small item has been ordered and cannot be located in the carton, we suggest that you very
carefully check the packing material. Small items do have a tendency to be
"lost" in the packaging material.
Claim Information:
All merchandise is triple checked. Any discrepancy must be reported within 10 days of
receipt of shipment. You cannot collect for breakage, damage, or shortages unless you keep
the shipping carton. No matter what the shipping method, if any package shows signs of
external damage, please do not accept it. Refuse it and insist that the carrier tell you
what procedure should be followed. NOTIFY US IMMEDIATELY! If there is concealed damage -
notify us! We will tell you what procedure to follow.
Dealer
Information
DEALER DISCOUNT POLICY
JUMP SHACK IS ANXIOUS TO ACQUIRE DEALERS WHO ARE SERIOUS ABOUT THE
PARACHUTING BUSINESS AND WHO ARE WORKING TO MAKE IT GROW.
OUR DEALERS ARE REQUIRED TO:
— MAKE AN INITIAL PURCHASE OF $3,500.00 (DEALER’S COST)
AND WILLING TO SELL EQUIPMENT AT SUGGESTED RETAIL PRICE.
— SUBSEQUENT ORDERS MUST BE A MINIMUM OF $200.00 (DEALER’S
COST)
— ANNUAL PURCHASES MUST TOTAL A MINIMUM OF $5,000.00
(DEALER’S COST) TO RETAIN THE DEALERSHIP.
- JUMP SHACK DEALERS MUST SELL EQUIPMENT AT A PROFIT AND NOT LESS
THAN THE MINIMUM PRICE SET BY THE PARTICULAR MANUFACTURER OR JUMP SHACK
JUMP SHACK'S DISCOUNT PERCENTAGES VARY FROM 10% TO 40%
DEPENDING ON THE ITEM PURCHASED.
DEALERS ARE ENCOURAGED TO USE THE ON-LINE CATALOG TO
INSURE THE ACCURACY OF THE ORDER AND TO EASE ADMINISTRATIVE PAPERWORK.
THE DEALER PRICES ARE NOT LISTED IN OUR CURRENT ON-LINE CATALOG.
THEY ARE LISTED ON A CONFIDENTIAL DEALER PRICE
SHEET. IF YOU ORDER VIA OUR ON-LINE CATALOG AND ARE ESTABLISHED AS A JUMP SHACK
DEALER YOU WILL AUTOMATICALLY RECEIVE YOUR DISCOUNT ACCORDING TO YOUR DEALER
LEVEL.
ALL ORDERS ARE ON A "PAYMENT WITH ORDER" OR
"C.O.D." BASIS. DEALERS ARE NOT ALLOWED TO USE CREDIT CARDS AS FORM OF PAYMENT.
JUMP SHACK WILL NOT "DROP—SHIP" ORDERS FOR THE DEALERS. JUMP
SHACK WILL NOT ACCEPT CHECKS FOR PAYMENT FROM ANYONE EXCEPT THE JUMP SHACK DEALER.
DEALER RETURN POLICY IS THE SAME AS FOR RETAIL
CUSTOMERS EXCEPT ON CUSTOM MANUFACTURED ITEMS. DEALERS MAY NOT CANCEL CUSTOM
MANUFACTURED ITEM ONCE THEY ARE CUT.
JUMP SHACK ENCOURAGES ITS DEALERS TO EXPAND, BUT IN THE EVENT
EXPANSION OR CHANGE OF LOCATION CAUSES CONFLICT OF INTEREST WITH AN EXISTING
JUMP SHACK DEALER, JUMP SHACK MAY FIND IT NECESSARY TO SUSPEND OR RESTRICT DEALER
PRIVILEGES.
WE RESERVE THE RIGHT TO REVOKE DEALER PRIVILEGES. PRICE CUTTING,
DEEP DISCOUNTING, AND SELLING EQUIPMENT FOR LESS THAN THE MINIMUM PRICE SET BY THE
MANUFACTURER OR JUMP SHACK WILL CAUSE IMMEDIATE TERMINATION OF THE DEALERSHIP.
IF YOU HAVE ANY QUESTIONS, PLEASE DON’T HESITATE TO CONTACT US.
THANK YOU,
Nancy J. LaRiviere, PRESIDENT
Warranty/Disclaimer
- Read and follow all operating instructions and all
manufacturer specifications, instructions, advice and requirements for use of equipment.
- Use only manufacturer recommended compatible
components.
- Examine and replace ANY defective, worn or
deteriorated component part.
- Examine all gear and equipment, including all
fittings, buckles, snaps, or other fasteners before each use of any parachute product.
- Use only those products designed for parachute use.
- Do not exceed recommended or stated forces, speeds, or
other factors regarding safe use of the equipment.
- Read and follow all warning labels, manuals,
instructions, training or experience requirements and recommendations and all recognized
parachute use procedures.
- Check and calibrate all altimeters, timers, or other
similar equipment before each jump or use.
- Be extremely careful and cautious. Review emergency
procedures before each use. Do not be overconfident.
- Never attempt to use equipment packed, prepared,
assembled or fitted by others. Know and examine your equipment before each use.
- Failure to activate the main or reserve parachute (or
execute correct emergency procedures) at a safe altitude, and/or equipment failures can
result in serious injury or death.
FAILURE TO FOLLOW ALL
WARNINGS, INSTRUCTIONS AND REQUIRED PROCEDURES MAY RESULT IN SERIOUS INJURY OR DEATH.
NO EQUIPMENT IN THIS CATALOG
IS DESIGNED FOR OR IS TO BE USED FOR BASE JUMPING OR BUNGIE JUMPING.
Sport parachuting is a hazardous
activity that can result in injury or death.
Parachutes sometimes malfunction, even when they are properly designed, built,
assembled, packed, maintained and used. The results of such malfunctions are sometimes
serious injury or death.
RISKS OF SKYDIVING
Skydiving has caused deaths and serious injuries. Approximately one jump out of
every 20,000 results in death.*
Parachutes do not always open properly. Ram-Air parachutes have a malfunction rate
of approximately 0.3%. On the average, they are expected to malfunction once in 333
activations.*
* Data from U.S.P.A reports.
Experts estimate that hundreds of people are also injured. Some of these deaths and
injuries are the result of equipment malfunction.
Jump Shack, warrants all products in this catalog to be free
of defects in material and workmanship and will, within 60 days from the date of purchase
by the original consumer, repair or replace, at Jump Shack's option, any part found
defective by Jump Shack without charge for material or labor. The parties understand and
agree that the buyer's sole and exclusive remedy against Jump Shack
shall be for the repair
or replacement of defective parts as provided herein.
Any needed repair or replacement of parts under the terms of this Warranty should
be brought to the attention of Jump Shack
by writing "Customer Service" at the
address listed at the end of this page along with the product. Jump Shack
will not pay for
shipping and handling charges.
This Warranty shall be in lieu of any other warranty, express or implied. Implied
warranties of merchantability and fitness for a particular purpose are limited in duration
to 60 days from the date of purchase. Jump Shack
shall not be deemed to be or held liable
for personal injuries or for any other damages whether direct or consequential. This
Warranty shall NOT apply and is terminated when any product contained in this catalog or
any part thereof has been subjected to accident, alteration, abuse, and misuse, or where
incompatible parts are used.
Note: Some states do not allow limitations on how long an implied warranty lasts,
or the exclusion of incidental or consequential damages, so the above limitation or
exclusion may not apply to you. This Warranty gives you specific legal rights, and you may
have other rights which vary from state to state.
Any representations or promises inconsistent with or in addition to this Warranty
are unauthorized and shall not be binding on Jump Shack.
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